Our Privacy Commitment

Transparent information about how we collect, use, and protect your data

Privacy Policy

Last Updated: June 7, 2025

1. Information We Collect

We collect personal information you provide when you create an account, place an order, or contact us. This may include:

  • Name, email address, and contact details
  • Shipping and billing information
  • Payment details (processed securely through our payment partners)
  • Communication preferences

NB: No sensitive information about users will be demanded

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide customer support
  • Improve our products and services
  • Send important account/order notifications

3. Online Payments

All credit card payments made on our platform are processed securely through Paystack, a trusted third-party payment provider. When you choose to pay with a credit or debit card, you will be securely redirected to Paystack’s payment portal to complete your transaction.

We do not collect, store, or process your card details on our servers. Paystack is certified as a PCI-DSS Level 1 compliant service provider — the highest level of payment security certification.

  • Card data is encrypted and processed directly by Paystack.
  • All transactions are protected by SSL (Secure Socket Layer) technology.
  • We only receive confirmation of payment status and basic transaction metadata (e.g., amount, status).

4. Who We Share Your Information With

When you place an order, we share the necessary details with our payment and delivery partners to complete your purchase and ensure it reaches you. These partners are required to keep your information confidential.

5. Data Security

We implement industry-standard security measures including:

  • SSL encryption for all data transmissions
  • Secure storage with access controls

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information
  • Lodge complaints with regulatory authorities

7. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

8. Contact Us

Email: info@petaluneflowers.com
Phone: +254 719299372